Shipping and Returns
DUE TO COVID-19 WE ARE CURRENTLY?EXPERIENCING?A SLIGHT DELAY IN SHIPPING AND RECEIVING RETURNS.?
WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTION PLEASE EMAIL CUSTOMERCARE@www.doctruyensexhay.com.
PLEASE CLICK?HERE?TO INITIATE A RETURN OR EXCHANGE.?
We offer complimentary shipping?on all domestic orders over $100 within the 48 contiguous United States. Expedited shipping is available for an additional fee. At this time we are unable to offer free shipping on orders over $100 to Hawai'i, Alaska, or Puerto Rico. Please note that we cannot ship to?PO Boxes or any FPO/APO addresses.
GROUND?- FREE ON ALL U.S. ORDERS OVER $100. $10 SHIPPING FEE ON ORDERS BELOW $100.
3 DAY?- $15 USD
2 DAY?- $20 USD
OVERNIGHT?- $30 USD
We offer flat-rate international shipping - all orders should arrive to their destinations within 3-5 business days. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
STANDARD INTERNATIONAL?- $35 USD
All items take about 24 - 48hrs to process before shipping.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.
STAUD does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:
? New Years Eve
? New Years Day
? Martin Luther King Jr. Day
? Presidents Day
? Memorial Day
? Independence Day
? July 5th - the day after Independence Day
? Labor Day
? Thanksgiving Day
? Black Friday - the day after Thanksgiving
? Christmas Eve
? Christmas Day
All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier.?Please note that we cannot guarantee precise delivery dates.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at firstname.lastname@example.org as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
Standard shipping does NOT include insurance.
At the present time, STAUD is not able to offer shipping to PO BOXES, APOS and FPOS.?
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
ORDER CHANGES AND CANCELLATIONS
Once your order is placed, we are unable to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.
For any requests, please email email@example.com.
If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery.?Sale items may?be returned for an exchange or STAUD Store Credit only.?Any item marked as?Final Sale?cannot be returned or exchanged.?Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.
In the event of manufacturing defect, please email us at firstname.lastname@example.org within 48 hours of receiving your purchase.
We do not offer?price adjustments.
FREE DOMESTIC RETURNS
You will be issued with a pre-paid returns label once your order has been submitted into our returns portal.?Use the packaging included in your original purchase to send your item(s) back to us.
We do not provide shipping labels for international returns. Please reach out email@example.com?for instructions on shipping your item back to us.
In the event of manufacturing defect,?please email us at firstname.lastname@example.org within 48 hours of receiving your bag.?